Refund policy

We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we're here to help.

Returns:

Items can be returned within 7 days of delivery.
To be eligible for a return, the product must be unused, unwashed, and in its original packaging with all tags intact.
Customer is responsible for the return shipping cost.
Timeless Luxury Collection – Return Policy
Our Timeless Luxury Collection features carefully curated premium pieces, crafted with high-quality materials and detailed finishing.

Returns from this collection are accepted only in case of genuine quality issues (manufacturing defects or damage).

To request a return:
- A clear, unedited video must be recorded from opening the package to showing the issue
- The return request must be raised within 24 hours of delivery
Please note:
- No returns or exchanges for size mismatch
- No returns if the product is not liked or expectations differ
- Items that are worn, washed, or altered are not eligible for return
Each request is reviewed carefully to maintain the standards of this exclusive collection.

Non-returnable items:

Refunds:

Once we receive and inspect the returned item, we’ll notify you of the refund status.
If approved, the refund will be processed to your original payment method within 5–7 business days.

To initiate a return:
Please contact our support team at [your email/WhatsApp] with your order number and reason for return.